Return Policy
Thank you for shopping at Rainbow Symphony. If you are not 100% satisfied with your purchase, we are here to assist you. We offer refunds, returns, and exchanges to ensure you receive a product that meets our high standards.
Returns and Exchanges
If you need to return or exchange your product, we ask that you do so within 30 days of placing the order.
If you have purchased ROUTE Shipping Insurance, please go ahead and place a claim here: https://claims.route.com/
If you have not purchased shipping insurance, you can start the returns process here: https://rainbowsymphony.returnscenter.com/
To make a return, the product must be unused and undamaged. We may ask for a photo of the item to further inspect the claim.
All suncatcher products must be unused with the liner still on all sheets and decals. If you have issues with your suncatchers after placing them on your window, contact support@rainbowsymphony.com for extra help.
Because of the nature of the items, we do not accept returns on custom printed jobs. However, if there is any issue with the order, we always encourage you to contact us directly via email or phone: sophie@rainbowsymphony.com | 800-821-5122
Shipping
With the exception of a manufacturer’s defect or product damaged upon arrival, you are responsible for the full cost of shipping when returning your order. These shipping costs are non-refundable.
Refunds
Once your product has been returned and approved, we will refund the cost of your order to the credit card or the original method of payment that was used to make the purchase. You will receive the full amount within approximately [#] days, depending on your card’s policies.
How to Return or Exchange Your Order
To set up a return or express a concern about your order, please contact us at support@rainbowsymphony.com or give us a call at 1.800.821.5122.
View, manage, and track your order by entering your order number and the email address you used to complete your purchase below.
